Privacy Policy

Sree Saanvika (“we”, “us”) runs the store at sreesaanvika.in. This policy explains what personal information we collect when you browse or buy from us, why we collect it, who else sees it, and what you can ask us to do with it. We have tried to write it in plain language rather than legalese.

What we collect

We only ask for what an order actually needs.

• Information you give us — your name, delivery and billing address, email address, phone number, and anything you type into an order note or a message to our team.
• Order information — what you bought, when, the amount, and the delivery status.
• Account information — if you create an account, your saved addresses, wishlist and order history.
• Technical information — your IP address, browser and device type, and the pages you visit on our site. This is collected automatically and is used in aggregate.

We never see your full card number. Card and UPI details are entered on our payment gateway’s systems and are never stored on our servers.

Why we use it

• To take payment, pack your order and get it to your door.
• To send you order confirmations, dispatch alerts and delivery updates.
• To handle returns, exchanges, refunds and support requests.
• To keep the site working, to spot fraud, and to fix things that break.
• To send offers and new-arrival emails — only if you asked for them, and every one of those emails has an unsubscribe link that works.

Who else sees it

We do not sell your personal information. We never have and we do not intend to. We do share the minimum necessary with the companies that help us run the store:

• Payment gateways to process your payment securely.
• Courier partners — your name, address and phone number, so they can deliver the parcel and call you if they cannot find it.
• Our email and SMS providers to send transactional messages.
• Our hosting provider, which stores the site and its database.

We may also disclose information where a law, a court order or a government authority requires it, or to protect our rights where someone is defrauding us.

Cookies

Cookies are small files your browser stores. We use them to remember what is in your bag, to keep you signed in, to remember your wishlist and comparison list, and to understand which pages people find useful. You can block or delete cookies in your browser settings — the store will still work, but your bag will not survive a page reload.

How long we keep it

Order records are kept for as long as tax and accounting law requires. Account information is kept until you ask us to delete the account. Marketing consent is kept until you withdraw it. Technical logs are kept for a short period and then discarded.

How we protect it

The site runs over HTTPS, so information sent between your browser and us is encrypted in transit. Access to order data is limited to the people on our team who need it to do their job. No system is perfectly secure, and we will not pretend otherwise — but if a breach ever affects your data, we will tell you.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, and the IT (Reasonable Security Practices) Rules, 2011, you can ask us to:

• tell you what personal data of yours we hold;
• correct anything that is wrong or out of date;
• delete your data, where we are not required to keep it;
• withdraw a consent you previously gave, such as marketing emails;
• nominate someone to exercise these rights on your behalf.

Email care@sreesaanvika.in and we will respond within 30 days. We may need to confirm your identity first, so that nobody else can make these requests about you.

Children

Our store is not aimed at children, and we do not knowingly collect data from anyone under 18. If you believe a child has given us personal information, write to us and we will remove it.

Grievance officer

As required by Indian law, complaints about how we handle personal data can be addressed to:

Customer Care Team
Sree Saanvika
Plot 42, Jubilee Hills Road No. 36,, Hyderabad, Telangana 500033
Email: care@sreesaanvika.in
Phone: +91 73869 12300
Hours: Mon–Sat, 10 am – 7 pm IST

Changes to this policy

When we change this policy we update the date at the top of this page. If a change materially affects how we use your data, we will say so by email to customers with an account.